When I am trying to add my logo to the RPS Settings, it is giving me the TBC “Unexpected Error” message and will not save. Has anyone else had this issue?
Hi Ryne,
I’ve never seen that issue before. Could you send me the logo you’re trying to use to my email vitalii.vovk@rockpilesolutions.com so I can take a look?
Thanks,
We tracked this down and got it sorted. The issue was caused by the logo file being stored in a folder that TBC can lock while it’s running, so that is why it was showing exception after selection
If your logo is inside RPSSettings or any other TBC system files in our case we had there:
Doucments\Rockpile Solutions\RPSSmartPlot\Logos
there’s a good chance you’ll run into this problem again.
Copy logo from somewhere else (like Documents, Desktop,) That way TBC won’t lock the file, and make sure it is not open by any other application.
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